🔬 Research Use Only • 99%+ Purity • Third-Party Tested • Batch-Specific COAs • U.S.-Based Fulfillment • International Shipping Available
- U.S.-Based Fulfillment
- International Shipping
- ISO 9001 Certified
Last Updated: August 15, 2026
At APX Peptide Labs, we are committed to providing high-quality research-use products and reliable customer service. Because our products are intended for laboratory research and are handled as specialized research materials, certain restrictions apply to returns and refunds.
All products sold by APX Peptide Labs are intended for laboratory research use only and are not intended for human or veterinary use.
Due to the nature of these products, we generally cannot accept returns of products that have been opened, used, altered, or stored outside the recommended conditions.
Please inspect your order promptly after delivery.
If your package arrives damaged, contains the wrong product, or appears to have been compromised during transit, contact us as soon as possible.
Please provide:
We will review the information and determine the appropriate resolution.
If an item was damaged during shipping and the shipment was covered by shipping insurance, we may assist with the applicable carrier claim.
If you believe a product has a quality issue, contact APX Peptide Labs with your order information and supporting documentation.
Where applicable, we may request additional information, including photographs, batch information, or other documentation needed to investigate the issue.
Products are associated with batch-specific documentation where available, including Certificates of Analysis (COAs).
A quality-related concern does not automatically qualify for a refund. Each case is reviewed individually based on the circumstances and available documentation.
Because our products are specialized research materials, returns are generally not accepted.
We may consider a return only when:
Do not send any product back without receiving written authorization from APX Peptide Labs.
Unauthorized returns may not be eligible for a refund or replacement.
The following are generally not eligible for return:
If you need to cancel an order, contact us as soon as possible.
Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.
Orders that have already shipped cannot normally be cancelled and may not qualify for a refund.
If a refund is approved, the refund will generally be issued to the original payment method.
Processing times may vary depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the issue resulted from an error attributable to APX Peptide Labs.
Where appropriate, APX Peptide Labs may offer a replacement instead of a refund for an incorrect, damaged, or verified product issue.
The resolution offered will depend on the circumstances of the order and the information provided during our review.
Customers are responsible for selecting available shipping protection or insurance when offered at checkout.
If a package is lost, damaged, or otherwise affected during transit, the resolution may depend on the shipping method, insurance coverage, carrier policies, and the circumstances of the shipment.
International customers are responsible for understanding and complying with the laws, regulations, import requirements, and restrictions applicable to research materials in their destination country.
APX Peptide Labs cannot guarantee that an international shipment will clear customs or be permitted into a particular jurisdiction.
Customs duties, taxes, brokerage fees, and other import charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.
If you have a question about an order, return, replacement, or refund, please contact APX Peptide Labs using the contact information provided on our website.
When contacting us about an order, please include your order number so we can assist you more efficiently.
APX Peptide Labs supplies products strictly for laboratory research purposes. Customers are responsible for using and handling products in accordance with applicable laws, regulations, safety requirements, and the stated research-use limitations.
This Refund and Returns Policy applies to purchases made directly through APX Peptide Labs and may be updated periodically to reflect changes to our operations or applicable requirements.
